Refund policy

Return & Refund Policy

We want you to love your Nestora pillow. If you are not satisfied, you can request a return within 30 days of receiving your order.

Eligibility

• Your return request must be made within 30 days of delivery.
• The item must be in its original condition, clean, and returned with its cover and original packaging where possible.
• Proof of purchase (your order number) is required.

How to start a return

Email us at support.nestorasleep@gmail.com with your order number and the reason for your return. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged or incorrect items

Please inspect your order on arrival. If your item is damaged, defective or not what you ordered, contact us as soon as possible (ideally within 7 days of delivery) with photos so we can make it right at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs.

Exchanges

To exchange for a different color, return the original item following the steps above and place a new order.

Questions? Contact us anytime at support.nestorasleep@gmail.com.

Your consumer rights

This policy is in addition to your rights under applicable consumer law. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.